Reference

How We Handle Your Information

We collect what we need to run your account, process deposits through bKash, Nagad and Rocket, and keep the platform secure. This policy explains what we gather, how we use it, and the choices you have.

Account dataPayment verificationCookie preferencesContact optionsData requests
taka44 How We Handle Your Information
DATA PRACTICES

How We Protect and Use Your Information

We apply SSL encryption to all account pages and payment flows, store sensitive wallet details in hashed form, and limit access to personal data to staff who need it to process withdrawals or resolve support tickets. Here is how we handle the main privacy areas.

Data collection We gather account details at registration, payment method information when you deposit, device and browser data through cookies, and betting activity to maintain your history and handle disputes or regulatory checks.
Cookie use Cookies keep you logged in, remember language and currency preferences, track session activity for security monitoring, and help us understand which game lobbies and features visitors use most so we can improve layout.
Account security Passwords are hashed before storage, withdrawal requests trigger additional verification, and we monitor login patterns for unusual activity. You control two-factor authentication and can review recent sessions in account settings.
Your rights You can request a copy of your data, ask us to correct mistakes, withdraw consent for optional processing like marketing emails, or delete your account. Contact support with your username to start any of these requests.
PRIVACY CONTACT

Reach Us About Your Data

If you have questions about this policy, want to request your data, update your details or delete your account, use any of the channels below. We aim to respond within a few business days and will walk you through the verification steps needed to process your request securely.

Live chat Open the chat widget in the bottom corner of any page. An agent will verify your account and help you request a data export, update contact details or start the deletion process.
Email support Send your privacy request to the support address listed in the footer. Include your registered username and a brief description of what you need—data access, correction or account closure.
Account settings Log in and visit the privacy section under account settings to review the information we hold, update your preferences for marketing messages and adjust cookie consent at any time.

Privacy Policy Questions

We collect your full name, email address, phone number, date of birth and payment method details during account creation. This information verifies your identity, processes deposits and withdrawals, and lets us contact you about account activity or support requests.

When you add a wallet for deposits, we store the wallet number in encrypted form and link it to your account. Transaction references are kept in payment logs to confirm each deposit, and we use this data only for processing your funds and resolving payment queries.

Yes. Contact support through live chat or email with your registered username, and we will send you a copy of your account details, transaction history and any other personal information we have on file within a few business days after verifying your identity.

We use session cookies to keep you logged in, preference cookies to remember your language and currency, and analytics cookies to track how visitors navigate the lobby. You can disable optional cookies in account settings, but essential session cookies are needed for login and security.

Active account information remains accessible while your account is open. Transaction logs and betting history are retained for the period required by financial record-keeping and anti-fraud rules in eligible regions, typically several years after the last activity on your account.

Contact support and request account closure. We will verify your identity, settle any pending withdrawals, then delete your account and remove personal details from active systems. Some transaction records may be retained in anonymised form for regulatory compliance in eligible regions.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.